Privacy Policy — CHA Services

This is a template privacy policy provided as a starting point, not legal advice. Before publishing, have it reviewed by a solicitor to confirm it accurately reflects what CHA Services actually collects and how it's used, and that it meets UK GDPR and Data Protection Act 2018 requirements.

Who we are

CHA Services ("we", "us", "our") is an IT repair and consultancy business based at 44 Barnes Close, Leicester, England, LE4 7WD. This policy explains what personal data we collect through this website and our repair service, why we collect it, and what rights you have over it.

What we collect

Depending on how you interact with us, we may collect:

Contact details you give us through the contact form or booking process — name, email address, phone number.
Repair and device information — details of the fault, make and model, and any information stored on a device that's necessary to diagnose or carry out a repair.
Technical data — such as IP address and browser type, collected automatically when you visit the site.
Cookie data — see our Cookie Policy for details.

How we use it

We use personal data to:

Respond to enquiries and provide quotes
Carry out repairs, builds, and development work you've asked for
Keep records for warranty and accounting purposes
Improve this website and how the shop runs

Our legal basis

We process personal data on the basis of: performing a contract with you (carrying out a repair or project), our legitimate interests (running and improving the business), and consent, where that applies — for example, optional cookies.

Data on devices brought in for repair

Repairing a device sometimes means we can see files stored on it. We only access what's necessary to diagnose or fix the reported issue, and we don't copy, read, or share personal files beyond that. We recommend backing up your device before any repair, since data loss is an inherent risk of hardware work that we can't always prevent.

Who we share data with

We don't sell personal data. We may share it with: trusted service providers who help us run the business (for example, payment processing or website hosting), and authorities where we're required to by law.

How long we keep it

We keep contact and repair records for as long as needed to honour warranties, meet accounting and tax obligations, and resolve any disputes — typically no longer than six years, after which it's securely deleted.

Your rights

Under UK GDPR, you have the right to:

Ask what personal data we hold about you and get a copy of it
Ask us to correct inaccurate data
Ask us to delete your data, where there's no legal reason for us to keep it
Object to or restrict certain processing
Ask for your data in a portable format
Complain to the Information Commissioner's Office (ICO) if you think we've mishandled your data

To exercise any of these rights, contact us using the details below.

Contact us

For anything relating to this policy or your personal data: enquiries@chaservices.com or 44 Barnes Close, Leicester, England, LE4 7WD.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.